Privacy Policy

Introduction

forta-drift ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website forta-drift.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request information about our services
• Book an appointment
• Contact us via email
• Subscribe to our communications

This information may include:

• Name and contact information (email address, postal address)
• Pet information (name, breed, age, health conditions)
• Service preferences and appointment details
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your appointments and service requests
• Communicate with you about appointments, services, and updates
• Maintain records for your pet's care history
• Improve our website and services
• Respond to your inquiries and provide customer support
• Send administrative information and service updates
• Comply with legal obligations

Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract: Processing is necessary to fulfill our service agreement with you
• Consent: You have given clear consent for us to process your personal data for specific purposes
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services
• Legal Obligation: Processing is necessary to comply with the law

Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (payment processing, email delivery)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In connection with any merger, sale of company assets, or acquisition, your information may be transferred

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Appointment records and pet care history are typically retained for 7 years to maintain continuity of care and meet legal requirements.

Your Rights

Under UK data protection laws, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw consent where we rely on consent to process your data

To exercise any of these rights, please contact us at [email protected]

Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]
Address: 47 Meadowbrook Lane, Bristol BS8 2PQ, United Kingdom