GDPR Compliance Statement

Last updated: May 22, 2026

Our Commitment to Data Protection

forta-drift is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we comply with data protection laws and your rights under these regulations.

Data Controller Information

Data Controller: forta-drift
Address: 47 Meadowbrook Lane, Bristol BS8 2PQ, United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so. The lawful bases we rely on include:

1. Consent

We may process your data based on your explicit consent, such as when you:

  • Subscribe to our newsletter or marketing communications
  • Agree to cookies on our website
  • Provide optional information in forms

You have the right to withdraw your consent at any time.

2. Contract

We process your data when necessary to fulfill a contract with you, including:

  • Processing appointment bookings
  • Delivering the services you've requested
  • Managing your account and service history

3. Legal Obligation

We may process your data to comply with legal requirements, such as:

  • Maintaining records for tax purposes
  • Complying with health and safety regulations
  • Responding to lawful requests from authorities

4. Legitimate Interests

We may process your data based on our legitimate business interests, such as:

  • Improving our services and website
  • Ensuring network and information security
  • Internal administrative purposes

We always balance our interests against your rights and freedoms.

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to be Informed

You have the right to clear, transparent information about how we use your personal data. This information is provided in our Privacy Policy.

Right of Access

You can request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will provide this information free of charge within one month.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances, such as:

  • The data is no longer necessary for the purpose it was collected
  • You withdraw consent
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed

Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of the data.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have it transmitted to another organization.

Right to Object

You have the right to object to:

  • Processing based on legitimate interests
  • Direct marketing
  • Processing for research or statistical purposes

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing. We do not use automated decision-making or profiling.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us:

Please include the following information in your request:

  • Your full name and contact details
  • Details of your request
  • Any relevant reference numbers (appointment numbers, etc.)
  • Proof of identity (to protect your data from unauthorized access)

We will respond to your request within one month. In complex cases, we may extend this by up to two months and will inform you if this is necessary.

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Staff training on data protection
  • Secure backup and disaster recovery procedures

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Typical retention periods:

  • Service records: 7 years after last appointment
  • Marketing data: Until you unsubscribe or 2 years of inactivity
  • Financial records: 7 years for tax purposes
  • Website analytics: 26 months

International Data Transfers

We process and store your data within the United Kingdom. If we need to transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions
  • Standard contractual clauses
  • Binding corporate rules

Data Breach Procedures

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:

  • Notify the Information Commissioner's Office (ICO) within 72 hours
  • Notify affected individuals without undue delay
  • Take immediate steps to contain and remedy the breach
  • Document the breach and our response

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: forta-drift.com
Helpline: 0303 123 1113

We encourage you to contact us first so we can address your concerns directly.

Updates to This Statement

We may update this GDPR compliance statement from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates.